Frequently Asked Questions
We will be adding more ‘frequently asked questions’ as we receive them.
Here are the answers to some frequently asked questions…
General / site questions:
How do I book?
You can book online via this website, go to the particular page of accommodation you are interested in booking, scroll down and you’ll find the check availability and book button, click on this and it will take you to the calendar availability page where you can choose dates and book.
Alternatively, please do email us at email@example.com with your request. You cannot book touring pitches on line and should email us in thefirst instance. The hot tubs at the glamping Pods cannot be booked online either as you will need to read three documents including a health and safety document first, so again do email us regarding booking a hot tub, or add a request in the notes section when booking your accommodation online.
Can you hold booking dates while I arrange with family / friends?
Only if you specifically request us to hold the dates (we will not do so other wise) and then only for up to 48 hours, where by the dates will be released, unless you tell us you would like to go ahead with booking.
How do I pay for my booking?
We request a deposit of 15% for all glamping and touring bookings at the time of booking and 25% for cottage bookings. The balance payment is taken 28 days before arrival along with refundable damage deposits for the cottages of £300 for The Cart Lodge, and / or £175 for Stable Cottage. If you are booking within the next 28 days, payment in full will be required at the time of booking.
For cottage bookings, we require a refundable damage deposit of 300 for bookings in The Cart Lodge and 175 in Stable Cottage. For bookings placed before 20th September 2018 this is collected at the same time as the balance due for the booking, 28 days before arrival. All being well this is authorised back to you within 3 working days after your booking and depending on your bank available to you 2 – 7 working days later.
For cottage bookings made after 20th September 2018, the pre-authorisation / refundable damage deposit amount is held against the retained card details for your booking 7 days before arrival for the duration of your stay in case of any breakages, damages, noise complaints or if excessive cleaning is required after your stay. If any breakages or damage has occurred during your stay, please kindly inform us as soon as possible, you may be charged for damages or additional cleaning that may be required. If we receive noise complaints you may lose some or all, of the pre-authorised amount. If we are unable to collect this pre-authorisation via the retained charge card details, we will contact you to take alternative details. The pre-authorisation is released 3 days after the day of your departure. It is not a payment.
In all cases lost or damaged keys will attract a 20 charge without exception.
We require a £50 pre-authorisation for the glamping accommodation which is held 3 days before arrival, and released 3 days after. If you are under 25 this will be £100 and if you are between 18 and 21 this will be £150. This is not a payment and we only ‘take’ it if any damage is caused. You can pay online via our website and we send emails for the balance with a secure payment link.
What should I do if I need to cancel my booking?
In the first instance please email us with your full name and booking number. We need all cancellations in writing. We can offer to move your booking to another date for a £:10 administration charge, or you can cancel the booking. On cancelling, if you have only paid the deposit you would lose this entirely. If you you have paid the full balance and we manage to re-sell your booking you would receive the balance back less the deposit. If we cannot re-sell your booking you would lose the whole amount. We strongly advise that you take out travel insurance in case of needing to cancel.
Will I be greeted by a member of staff on arrival?
Not unless you specifically request this and we have someone on hand. We have found most guests prefer the simplicity of the check in free arrangements we offer, allowing guests to get on with their stay as soon as they arrive. It is therefore important to make sure you have the booking confirmation email with you that you will have received after your final balance payment, this details how to access your accommodation. We advise to print this out and bring it with you as you may not be able to access it on your phone. If for any reason you have not received this do email / call or text us before you leave home.
Do I need to check in / out and at what times?
No need to check in, just make sure you have the confirmation email (detailed above) printed out and brought with you, as this details how to access your accommodation. You can arrive any time after 2pm for glamping and any time after 3pm for the cottages. Just head straight to where you are staying and read the details on the email. Departure is by 11am for both glamping and cottage bookings.
Are you open all year round?
The cottages, Lushnas, Armadillas and CargoPods are available to book all year round. The MegaPods are available from 14th February – 31st December each year. Touring is available (subject to the paddock’s conditions) from Easter – 1st October each year.
Is there WiFi?
There is WiFi in the cottages, but not as yet for the glamping accommodation.
Is there parking by my accommodation?
Yes, The Cart Lodge has parking for 3-4 cars. Stable Cottage for a maximum of 2 cars. The Purple CargoPod and the MegaPods have parking for one car each next to the accommodation. Parking by the Armadillas, Lushnas and Green CargoPod is a short walk away down a gravel track at both sites, but we provide green trolleys to make this a bit easier for moving your belongings.
Do you offer horse riding?
Unfortunately not, the horses in the paddocks at the farm are owned privately and live in our livery yard. There are a couple of riding schools close by, do email us for more information.
Can I bring my horse on holiday too?
This is really subject to availability in our stables and paddocks, so do email first.
Can I bring my dog with me?
Yes, depending on breed. We do not allow any dogs on site that need to be muzzled for any reason. We allow up to two dogs per cottage and in the CargoPods and one small to medium sized dog in each MegaPod, Armadilla or Lushna. There is a £10 charge per dog, per stay. We kindly ask that you read our terms and conditions regarding dogs. Dogs must not be left alone in any of the accommodation at any time, discouraged off the furniture, kept on leads at all times around the farm / horses / other guests and any poop cleaned up after, your damage deposit is at risk.
Do you provide travel cots / high chairs.
We provide one travel cot and one high chair per cottage. The Cart Lodge also has two stair gates. We do not provide cots or high chairs for the glamping units.
Do you sell logs for the fire pits and / or charcoal for the BBQs?
We sell large bags of kiln dried logs for £6.99, (or of course you can provide your own) for the fire pits, one bag should be good for one – two nights for a couple of hours each night. If you wish to sit by the fire pit for longer we would recommend a bag per night. If you would like to purchase logs from us you can add these to the booking form. These need to be pre-booked and pre-paid before arrival. You cannot buy them on arrival as we may not have enough in stock.
We now provide a BBQ lighting pack for £9.99, with a 5kg bag of charcoal, firelighters and a large box of matches, again do pre order and pre-pay for these before arrival. If you forget and no one is on site you can buy some in the NISA shop on Point Clear Road (turn left out of Lee Wick Lane and then it’s 400m on the left hand side) or at the NISA shop in the village (straight across at the cross roads).
Which accommodation is family friendly?
Both cottages, our three MegaPods, both CargoPods, our Lushna Mezzanine, 8 Lushna Petites and touring paddock are all family friendly. The Pods / Lushnas sleep up to two adults and two children per Pod, you may fit an infant in for families of five.
Do you have any adults only accommodation?
Yes, 3 of our Lushna Suite Cabins and our 3 Armadillas are for just 2 adults per unit.The cottages can be booked for adult only groups too. Both CargoPods are set in their own private area, and work for either two adults only or two adults and two children. The MegaPods are available for two adults only per Pod, but are also family friendly for two adults and two children. There are three MegaPods in one paddock, spaced out well with willow hurdles in between for privacy. The remaining 9 Lushna Suites and Petite Cabins, can also be booked for just 2 adults per unit, though they are family friendly too. If you want to book for three or four adults, you will need two units.
Which types of accommodation have hot tubs?
Both CargoPods have four person log fired hot tubs. Our three Armadillas and three MegaPods have a two person log fired hot tub each. Stable Cottage has a private four – five person log fired hot tub. Lushna Mezzanine no 1 has a private 4 person log fired hot tub and Lushna Suites, numbers 10, 11 and 12 have private 2 person hot tubs. We hope by the end of 2019 more of our Lushna Cabins will have hot tubs, but do enquire when booking. The hot tubs are optional to book and available for additional cost.
How do I book a hot tub?
To book a hot tub, either book your accommodation online and mention you would like to book a hot tub in the comments section, we will then email you 3 documents that you need to read before booking as the hot tubs are not suitable for everyone and our terms and conditions are binding. Once you have read the documents and confirmed this via email, we will add the hot tub to your booking for you. Alternatively email firstname.lastname@example.org to book and we will email the hot tub documents to you to read, once you have read them confirm via email and we will book you in and add the hot tub if you require it. The hot tub cannot be booked on arrival it has to be pre-booked and paid for before you arrive.
Are any of the properties suitable for those with limited mobility?
Both of our cottages are suitable for guests with limited mobility. Stable Cottage is all on one level and The Cart Lodge has a slope to the front door and the down stairs bedroom has an en-suite, suitable for those with limited mobility. Both are rated for Mobility Level 2 (M2). The Green CargoPod has a ramp to access it and is then on one level, aside from a small step in to the shower room.
Where is the nearest pub?
In St Osyth (right out of Lee Wick Lane, follow the road past the boat yard, the Priory and then turn left at the cross roads) you’ll find The Kings Arms, this is dogfriendly in the bar area and has a nice grass garden to the side. There is parking at the back, or you can walk from the farm in about 20 – 30 mins. The Red Lion is straight across the cross roads on the right hand side. It is also dog friendly in the bar area, has parking at the side and has a beer garden. Both offer typical home cooked pub grub.
Where is the nearest shop?
During the day until early evening, the NiSA shop (left out of Lee Wick Lane, then 400m on the left) is pretty well stocked for anything you may have forgotten. There is a larger NiSA in the village, straight across the cross roads on the right hand side, this is open later. There is also a chemist in the village too. Further a field there are supermarkets such as Tesco, Morrisons and Sainsburys in Clacton which is a 10-15 minute drive away.
Can we order a food shop to be delivered to the cottages?
Yes that’s fine, we just ask that you are at the cottage to receive it after 3pm on the day of arrival. Please don’t order a delivery before this time as you won’t be able to access the cottage before 3pm and there may be no one on site to accept it for you.
Can you recommend any good local restaurants / attractions?
Yes, we can try! Do email us if you have any particular requirements and we will try our best to advise.
Where is the nearest beach?
There is a lovely sand and pebble spit, a walk further down Lee Wick Lane, this is found through the nature reserve and is generally nice and peaceful. Dogs need to be on leads through the nature reserve but can run free on the beach. Do check tide times as the car park area can flood during particularly high tides.
There are miles of coastline from St Osyth, through Clacton on Sea to Walton on the Naze. Holland – on – Sea is lovely, as is Frinton on Sea. Dogs are only allowed on some beaches from May – end of September, so do look out for the signs on the prom. Both Clacton and Walton have piers to keep the younger ones or young at heart amused.
Do you offer fishing?
Yes, off site at the farm’s two reservoirs, about 10 minutes drive away. There is a charge of £10 per Pod or touring van to fish. No charge for cottage bookings. You will need to have a rod licence (you can buy this online) and bring your own rods, etc. It’s a picturesque location and both lakes hold Carp, Tench, Bream, Roach, Rudd, eels and some specimen Perch have been reported. If you book online you can add fishing to your booking, or email us for more information.
Are there any animals at the farm?
Unfortunately not, the farm’s main business is potatoes. You will see our pet dogs about at the farm and the resident ducks Tom and Barbara waddling about by the pods and cottages. There are two livery yards by the cottages and privately owned horses and ponies graze in the surrounding paddocks, or are often schooled in the mnage. We kindly ask you don’t enter the horse paddocks or menage at any time, or pet or feed the horses, but do relax watching them graze and play in the paddocks. Please keep dogs on leads at all times around the farm and horses.
Do you sell potatoes?
Yes, fresh from the field (not kept in cold store like in the supermarkets) and we have been told they are delicious by many who have tried them! Do enquire by email when you book. If you have fish and chips in the local area you will most likey find you are eating the farm’s spuds
Do you sell gift vouchers?
Yes, we do. You can purchase one for any amount and choose the start date, they are then valid for 12 months. To purchase a voucher, email info@leewickfarm with the value you would like to spend, the start date, the names of the recipient/s, if it’s for a particular occasion (wedding, birthday, Christmas) and finally the name and address you would like it posted to. We will send you a Paypal invoice and when payment has been received post your voucher to you.
How do I access my cottage on arrival?
Your final confirmation email will have directions attached and also the door code to the main door.
Please make sure you print it out and bring it with you. Arrive any time after 3pm and put the code in to the key pad on the front door. Hey presto, that’s it. No bothering with keys. Departure is by 11am
Do you provide bed linen and towels in the cottages?
Yes included in the price. We provide bed linen (bottom sheets, single and double duvet’s and covers, pillows and pillow cases) for all beds in the cottages including the double sofa bed. Each person (12 in The Cart Lodge and 7 in Stable Cottage) are all provided with their own hand and bath towel.
Is heating included in the price of the cottages?
Yes, there is oil central heating and an electric range style cooker in both cottages. Both also have a log burner for the colder months and logs are included in the price too.
Do the cottages have enclosed gardens?
The Cart Lodge has an enclosed courtyard style paved garden, with two tables and seating for up to twelve people with a large (charcoal) BBQ area. Stable Cottage has a part decked, part grass enclosed garden. This has two tables and seating for up to seven people and a (charcoal) BBQ built in.
Do the cottages have hot tubs?
Yes, Stable Cottage has a four person log fired hot tub. it costs £75 for 1-2 nights use then £20 per night thereafter. The Cart Lodge does not have a hot tub.
What is Glamping?
Glamping is a portmanteau of ‘glamorous’ and ‘camping’. It’s perfect for those that love nature and camping but want a few more home comforts, or those that dislike camping especially with our changeable British weather and want to be warm and cosy, sleeping in a bed with their own loo and shower.
What should I bring if I’m glamping?
We provide a list of things you’ll find in our glamping accommodation when you book. Otherwise, bring your bedding, towels, beach towels, warm clothing (even in summer the evenings may cool down), layers are key when glamping. Warm socks, flip flops, welly boots (for the colder months) and a rain coat, a torch is important, we would recommend a head torch. Phone charger, games, cooking utensils and cutlery you may need other than what we provide, plus BBQ utensils, matches and charcoal, unless you order a BBQ lighting pack from us. Don’t forget your toiletries and sun screen.
How do I access my glamping Pod?
Your final confirmation email will have directions attached and also the code to access the key safe by the door of your accommodation.
Please make sure you print it out and bring it with you. Arrive any time after 2pm and put the code in to the key safe, press down, gently pull the metal door to open and retrieve the keys (please leave them here when you leave, with the property securely locked). Hey presto, that’s it. No need to check in or out. Departure is by 11am
Is there wifi at the glamping Pods?
None of the glamping units have wifi at the moment.
Are there hot tubs for the glamping units?
Our CargoPods both have a 4 person log fired hot tub sited on their private decking for an additional cost of £75 for 1-2 nights use and all three MegaPods, plus each of the three Armadillas have their own 2 person log fired hot tub set on their private decking, again this is an additional cost of £60 for 1-2 nights use. The hot tubs are supplied freshly cleaned and filled with logs, kindling and a fire brick per night booked to light them with. Lushna Mezzanine no 1 has a 4 person log fired hot tub sited on it’s private decking for an additional cost of £75 for 1-2 nights use, Lushna Suites 10, 11 and 12 have private 2 person log fired hot tubs for an additional cost of £60 for 1-2 nights use. The other Lushna units will all have hot tubs by the end of 2019. Do enquire which have hot tubs when booking.
How do I book a hot tub?
To book a hot tub, either book your accommodation online and mention you would like to book a hot tub in the comments section, we will then email you three documents that you need to read before booking as the hot tubs are not suitable for everyone and our terms and conditions are binding. Once you have read the documents and do confrim this via email, we will then add the hot tub to your booking for you. Alternately email email@example.com to book and we will email the hot tub documents to you to read, once you have read them confirm via email and we will book you in and add the hot tub if you require it. The hot tubs cannot be booked on arrival they need to be pre-booked and paid for before you arrive.
What Glamping accommodation do you have?
We have three Armadillas which sleep up to two adults only, these are not suitable for children, each Armadilla has a private two person log fired hot tub which are optional to book and are an additional cost. Our three MegaPods and two CargoPods are great for families, each sleeps either two adults only, or two adults and two children. All three MegaPods have private two person log fired hot tubs and both CargoPods have private four person hot tubs, these are available for an additional cost. If you have a little one and need to bring a travel cot the CargoPods offer the best space, due to being larger in size. Guests have used travel cots in the MegaPods but you will need to move the table. We do not supply travel cots or high chairs for the Glamping properties.
Based at the top of the lane, closer to the farm are our twelve Lushna Suites. All have fab views over to the estuary.
Our new Lushna Suites offer great space and comfort, we have 1 Lushna Mezzanine for two adults, or two adults and two children, with Mezzanine bed space (plus private 4 person log fired hot tub, additional cost).
Eight Lushna Petites, perfect for two adults only or two adults and two children have floor to ceiling glass windows and a double bed with ladder and platform bed above.
Finally we have one Lushna Classic Suite and two Lushna Lux Suites for two adults only, offering a kingsize bed and floor to ceiling bi-fold doors (each has a private 2 person log fired hot tub for additional cost).
Each Lushna has it’s own kitchen / kitchenette area and good sized room loo with shower.
The farm has two fishing lakes off site a short 5-10 minute drive away. The lakes have a combined surface area of approximately 7 acres and are set in a peaceful secluded part wooded area. Both lakes have individual pegs.
The lakes hold Tench, Carp, Bream, Roach, Rudd and some specimen Perch.
There is no extra charge to fish if you book a cottage, and 10 for a fishing pass for the duration of your stay if you book a Pod or a touring pitch. Please make sure you bring your rods, equipment, etc and hold a fishing licence.